The Fountainhead Advisors LLC

Potential Scope

• Coached the CEO/ executive team on Design Thinking & Service Design as key enablers for digital transformation
• Reduced daily planning time by 1.5 hours for 150 field sales associates via Salesforce platform redesign 
• Established critical Product Management practices including Design Thinking, product roadmaps, business cases, user research, and prioritization with executive leadership
• Developed new B2B website improving sales funnel conversion by 13% with no staffing increases

Potential Scope

• Implemented multi-platform product strategy for $20B line of business with 600+ associates; accountable for $9M product and technology budget with 6 Product Managers & 80+ engineers
• Set up new Product Management team with structure, ownership, roadmap development, and user research best practices; embedded key checks for product desirability, feasibility, and viability
• Redirected product development process leading to identification of joint-venture partners for $60 million, global, new product initiative

Potential Scope

• $1.6 million saved in annual staffing costs through introduction of an end-to-end Sales & Operations Planning model and efficient employee scheduling
• Review & redesign of all business processes supporting Servicing, Collections, and Default operations
• Developed rigorous, well-grounded capacity models and processes allowing for a 40% reduction in operational headcount while improving Net Promoter Score (NPS)
• Led a design team of Sales, Marketing, and Operations Executives to develop an end-to-end customer ownership model that reduced application processing times by 15%
• 33%+ reduction in supply chain costs while training client team on strategic sourcing methodology

Potential Scope

• Developed a Customer Lifecycle management model and an end-to-end Customer Journey Map used to identify key customer pain points and areas of opportunity for future development
• Store Point-of-Sale Design: developed a retail store concept comprising equipment design, layout, and product mix that proved successful and was subsequently rolled out to entire 400+ store chain
• Designed an integrated approach to capture, analyze, and utilize Voice of Customer (VOC)

Potential Scope

• Embedded Agile practices in the product manager team including Jira, Confluence, & 2-week sprints
• Set up an Operations Command Center focused on coordinating and allocating support resources, e.g. business analysts, data analysts, project managers, process managers, and IT
• Led a multi-function team to modify packaging specifications and introduce a quality control program to reduce production scrap and supplier rework by 20%

Vinay Agrawal

The Fountainhead Advisors LLC was founded by Vinay Agrawal. Vinay prides himself as a Generalist¹. He has honed his skills across numerous industries (FMCG, retail, financial services, consulting, oil & gas), functions (strategy, product, engineering, operations, supply chain), and geographies (US, Canada, Europe).

Vinay holds a Bachelor of Science in Mechanical Engineering from the University of Illinois – Urbana/ Champaign, an MBA from London Business School with an emphasis on Strategy and Marketing, and a Lean Leader Certification (Six-Sigma Master Black Belt) from the Lean Enterprise Research Centre at Cardiff University.

Vinay's LinkedIn Profile

Note: 1 - https://generalist-world.beehiiv.com/p/generalist-research-0d3d

“Generalists are expert learners, versatile problem solvers and big-picture thinkers who can effectively apply these strengths across varied fields and roles. They are skilled at spotting relevant patterns in complexity and are often empathetic and future-focused.”